Shipping & Delivery Policy

Digital delivery only — nothing is shipped

LEMO TV is a 100% digital service. There is no physical shipment, no set-top box and no hardware to wait for, so no shipping fees, customs charges or delivery addresses are ever involved. Everything you need to start watching is delivered to you electronically.

How fast is delivery?

Your subscription details are sent within 5 to 15 minutes of your payment being confirmed. The vast majority of orders are delivered in under 10 minutes. During exceptionally busy periods — major sporting events or promotional sales — delivery can take up to 2 hours, and our team works through the queue 24/7.

What you receive

• Your subscription username, password and portal / M3U line.
• A recommended app for your specific device.
• A direct link to the matching setup guide.
• Your invoice and order reference.

Where it is delivered

We send your details to the email address used at checkout, and — if you contacted us there — a copy via WhatsApp. Please double-check your email address before paying, as a typo is the single most common cause of a "missing" delivery.

Haven't received your details?

1. Check your spam, junk and promotions folders — automated emails are often filed there.
2. Confirm the email address on your order is spelled correctly.
3. Message us on WhatsApp or open a ticket with your order number and we will resend immediately.

Our support team is available 24/7 and will always re-deliver your credentials at no charge. Email support@lemotvapp.com if you need help.

Wrong or changed email address

If you entered the wrong address, contact support with your order number and payment reference. Once we verify the purchase we will resend your details to the corrected address free of charge.

Last updated: 2026. Questions? Contact us or email support@lemotvapp.com. See also our Refund Policy.